Executive Response Team Specialist
BM Technologies, Inc.
Malvern, pennsylvania
Role: Executive Response Team Specialist
Location: Remote
Role Summary:
The Customer Escalation Specialist is responsible for serving as the final point of contact in our “high touch” customer care team. Key functions include providing phone, email, mail, and chat support to existing customers and cultivating long-term relationships with new customers. This role will track and report directly to the management team to ensure that all customers issues are resolved in a timely and caring manner. Additionally, the Customer Escalation specialist will work with internal sources to mitigate all regulatory complaints brought by customers.
The customer escalations specialist will work across multiple business portfolios within BMTX and serve as a subject matter expert in all elevated customer issues. They will work directly with customer care managers regarding escalation...