Full-time
G247SE3 - Information Systems Manager - Cleared
NiSUS Technologies Corporation
Annapolis Junction,
- Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
- Senior Remote Operations Manager responsible for the oversight of the following teams
- User Account Management team
- Tier 2 Remote Support team
- Remote Support team
- Problem Management
- Providing back up support to the following teams
- Availability Management
- Change Management
- Service Delivery
- Enterprise Management
- Escalation point for all teams for assistance with complex issues
- Approve all ServiceNow tickets
- Monitor SLAs and adjust team posture to improve performance as needed
- Monitor Staffing Levels against SLA performance and recommend changes as needed
- Worked directly with Management Office to resolve operational and customer impacting issues
- Provide backup coverage
- Recommended...