GM Supervisor, Service Delivery

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

Position Purpose:

The Service Delivery GM Supervisor is responsible for overseeing the day-to-day operations of the Service Delivery team, ensuring that services are provided efficiently, on time, and in line with customer expectations. This role focuses on managing team performance, optimizing processes, and resolving service-related issues. The Supervisor will also collaborate with internal departments to ensure smooth service integration of WarrCloud’s software and adherence to company standards and policies.

What You Will Be Doing

• Serve as an OEM subject matter expert 
• Lead a team of Team Leaders and their assigned Warranty Administrators
• Responsible for deployment and use of Technology Management products to the extent allowed by the brand (Platform, BOT Library, and Chirp)
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