Group Health Customer Service Representative Supervisor
Dane Street, LLC
N/A
JOB SUMMARY
The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
MAJOR DUTIES & RESPONSIBILITIES
Oversight of Case Handling
- Oversight of File Review to ensure that cases are properly notated and are processed timely.
- Provide guidance on cases where there are questions on assignment and process handling.
- Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
- Provide guidance and...