Help Desk Level 1

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements

TS/SCI with poly required

• Bachelor of Science
• 5 years of related experience may be substituted for a degree.
• Customer Service
• ServiceNow Ticketing System

One of the Following Certifications Required:

• A+
• Network+
• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+
• CND
...

Position Title: Help Desk Admin (Level 1)

Company: ACT1 Federal

Location: Honolulu, Hawaii

About ACT1: ACT1 Federal advances our Nation’s and Allies’ missions by taking ACTION! We provide mission operations support, technical services, and innovative solutions by leveraging our talented workforce. By doing so, we are making the world a better, safe and more productive and inclusive place.

Job Description: The Help Desk Admin (Level 1) will provide basic IT issue resolution, hardware and software setup, and user support, and address the diverse IT needs of Daniel K. Inouye Asia Pacific Center for Strategic Studies staff, faculty, and participants.

**THIS POSITION IS CONTINGENT UPON CONTRACT AWARD**

Responsibilities:

• Provide first-line support for basic IT issues. The Level 1 Admin will ensure reliable IT operations, provide consistent and dependable IT...

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Schedule:

Monday through Friday 10am to 6pm

* Training will be Monday through Friday 6am to 2pm

Requirements

TS/SCI with poly required

• Bachelor's degree (or 5 years)
• Customer Service
• ServiceNow

One of the Following Certifications Required:

• A+
• Network+
• CCNA...

As a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements.

What you will do:

• Technical Role:
• Close 15 tickets per day
• Onboard and offboard our client’s employees
• Transfer files and settings from and old laptop to a new laptop
• Wipe laptops that employees will purchase
• Set up new laptops and desktops for clients
• Troubleshoot application issues for clients such as Microsoft Office, Adobe, Autodesk AutoCAD, Slack, Zoom, Corel Suite, Nitro PDF, etc.
• Perform password resets.
• Update distribution lists in Microsoft 365 and Google Workspace
• Create shared mailboxes in Microsoft 365 and Google Workspace.
• Install applications for clients...

As a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements.

What you will do:

• Technical Role:
• Close 15 tickets per day
• Onboard and offboard our client’s employees
• Transfer files and settings from and old laptop to a new laptop
• Wipe laptops that employees will purchase
• Set up new laptops and desktops for clients
• Troubleshoot application issues for clients such as Microsoft Office, Adobe, Autodesk AutoCAD, Slack, Zoom, Corel Suite, Nitro PDF, etc.
• Perform password resets.
• Update distribution lists in Microsoft 365 and Google Workspace
• Create shared mailboxes in Microsoft 365 and Google Workspace.
• Install applications for clients...

Title – Help Desk Level 1

Position – Contract (6+ Months)

Location – Cherry Hill, NJ

Rate - $Open (Best Possible

Requirements

Responsibilities:

• Participate in project planning and scheduling.
• Ensure assigned project tasks are completed completely and on time.
• Ensure proper documentation, notification, and escalation of all incidents.
• Communicate with clients by phone, email, and in person.
• Troubleshoot and resolve system hardware and software problems.
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
• Performs other duties and responsibilities as assigned by the Project Lead.

Required Skills:

• 3 years related work...