Help Desk Support Analyst

Join Our Creative and Supportive Team!

Parraway Recruitment Services is excited to invite motivated individuals to apply for the positions of Help Desk Analyst, Desktop Support, and Graphic Designers. If you have a passion for problem-solving and creativity, this is the perfect opportunity for you!

In these roles, you will play a crucial part in ensuring our clients' technology and design needs are met with precision and flair. Whether you are providing top-notch technical support or bringing visual concepts to life, your contributions will help drive our mission forward!

Key Responsibilities:

• As a Help Desk Analyst, you will be the first point of contact for our users, resolving technical issues and providing guidance with a smile!
• Desktop Support professionals will troubleshoot hardware and software problems on-site or remotely, ensuring a smooth user experience.
• Graphic...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and support our Navy client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (help desk) Analyst to join our team and support our Navy client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to...

M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Support Analyst. If you are interested in working in a creative and dynamically changing environment where you hold the responsibility as the first point of contact for end user support, this is the ideal career move for you!

As the principal liaison between end users and the information technology department, the Help Desk Support Analyst is responsible for resolving issues, creating informative service tickets, triaging incidents, creating knowledge articles, and participating on technology projects. The position is essential to the overall performance of the IT department and requires exceptional interpersonal skills with the ability to communicate successfully across all levels of the organization.

Responsibilities

• Serve as the first point of contact for end user support.
• Create, resolve, tag, and/or triage help...