Full-time
Customer Support Specialist / Live Chat Agent - US REMOTE
Pro Tech Audio Visual Security
New York, new york
Bank Of America Financial Center is seeking a friendly and efficient Customer Support Specialist / Live Chat Agent to join our remote team. In this role, you will be the frontline support for our customers, addressing inquiries and resolving issues regarding our banking products. You will utilize your communication skills to provide exceptional support via live chat, ensuring a positive experience for all customers. Your goal will be to assist customers promptly and effectively while helping to enhance product understanding and satisfaction.
Responsibilities
- Provide real-time assistance to customers through live chat, answering inquiries, resolving issues, and guiding product usage.
- Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and courtesy.
- Document customer interactions and feedback in the system for reference and improvement purposes.
- Collaborate with other departments to...