MSP Support Specialist

Delaney Computer Services seeks a highly motivated, Microsoft Certified, outgoing IT nerd who's customer-oriented and driven by solving and completing IT tasks for a Level I Desktop and Field IT Support Specialist to provide technical assistance to our clients in a Managed Service Provider (MSP) environment. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.

Responsibilities:

• Provide first-level client support for hardware, software, and network-related issues via phone, email, and remote assistance tools.
• Occasional travel to client sites to maintain and troubleshoot network, servers, and desktops.
• Troubleshooting of low-voltage cabling and network devices such as wireless access points, switches, and IOT devices.
• Diagnose and resolve technical issues related to Microsoft 365 applications,...

Delaney Computer Services seeks a highly motivated, customer-oriented Level I Desktop Support Specialist to provide technical support assistance to our clients in a Managed Service Provider (MSP) environment heavily Microsoft 365-based. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.

Responsibilities:

• Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
• Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
• Install, configure, and maintain desktop hardware and software systems for clients.
• Collaborate with other members of the IT team to resolve complex technical issues.
• Monitor and maintain client systems...

Are you an IT professional looking for an exciting opportunity to grow your career in the fast-paced world of Managed IT Services? Look no further! We are a thriving Small Business Managed IT Service Provider based in the Dallas/Ft. Worth metroplex, and we are seeking talented individuals like you to join our dynamic team. With a focus on providing exceptional IT support to our diverse client base, we offer a rewarding and fulfilling work environment with ample opportunities for professional development and growth.

Requirements

1. Provide top-notch technical support: As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our clients' IT systems. You will respond to service requests, troubleshoot hardware and software issues, perform system maintenance, and proactively monitor network performance. Your expertise will help our clients optimize their IT infrastructure and minimize downtime,...