Part-Time Customer Service Representative (Bilingual)

ODK Media, Inc. is a media group headquartered in Fullerton, CA, United States that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea, OnDemandChina, and OnDemandViet. It also distributes content to global streaming services, cable operators, and movie theaters, serving as the Asian media hub for AAPI communities across the country.

We are currently looking for a Customer Service Representative (Bilingual) to join our growing team, who will be responsible for providing excellent customer service through various channels, including phone, chat, and email..

ROLES & RESPONSIBILITIES

• Respond to customer inquiries and provide effective assistance and guidance
• Resolve customer issues and concerns through phone, chat, and email channels
• Maintain a high level of product and service knowledge to address customer...