Patient Care Ambassador

POSITION TITLE: Patient Care Ambassador

REPORTS TO (TITLE): Director of Performance Improvement/Risk Management

DESCRIPTION OF POSITION:

The Patient Care Ambassador is an essential role as a champion for the patient experience and ensure patient rights are upheld.  Driving the mission, values, and goals of the Northern California Behavioral Health System. Acting as a liaison for patients and all departments, this role will also serve as a partner for performance improvement and the patient wellness programs. The Patient Care Ambassador maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

This role provides support regarding complaint and grievance resolution, patient rights compliance, collaborates to enhance patient care services and...

REPORTS TO (TITLE): Director of Performance Improvement/Risk Management

DESCRIPTION OF POSITION:

The Patient Care Ambassador is an essential role as a champion for the patient experience and ensure patient rights are upheld.  Driving the mission, values, and goals of the Northern California Behavioral Health System. Acting as a liaison for patients and all departments, this role will also serve as a partner for performance improvement and the patient wellness programs.

This role provides support regarding complaint and grievance resolution, patient rights compliance, collaborates to enhance patient care services and patient satisfaction. meets the communication needs of patient and family; provide care that reflects initiative and responsibility indicative of patient needs expectations, under the supervision of the Director of Quality and Risk Management. Maintains regulatory agency requirements,...