Payments Operations Specialist

Tapcheck, an award-winning fintech company, is seeking a Payments Operations Specialist to join our team in Plano, TX. In this role, you'll be responsible for working with Tapcheck’s customers, supporting and reconciling payment transactions. You'll need a strong sense of detail and organization to perform successfully in this role.

What You'll Do:

• Support client escalations by addressing and resolving escalated client support inquiries and issues. 
• Manage financial transactions regarding refunds, returns, and reconciliations 
• Investigate and resolve discrepancies as needed and assist with the collection process for strategic clients 
• Collaborate with internal teams and external partners to ensure accurate process management 
• Participate in strategic planning for operations improvement projects 
• Maintain clear and accurate documentation for process flows and...

Liberty Bay Credit Union is one of the oldest and most established credit unions in New England with over 100 years of operations. We remain among the oldest, largest, and most highly capitalized credit unions in the United States. The Braintree-based credit union is a cooperative, non-profit financial institution that offers a full range of financial services to individuals and business members.

The Deposit Operations Department is responsible for delivering outstanding service and support to our Members. Deposit Operations handles all aspects of ensuring our members' transactions are processed timely, accurately and in accordance with the regulatory requirements. In addition the department provides support for all products and services offered including our digital channels and Cash Management Services.

The Deposit Operations Payment Specialist handles the day to day aspects of transaction processing including ACH file management and reclamations, domestic and...