Product Success Lead

City Innovate’s customers are seasoned government executives who are also on the cutting edge in their commitment to innovating very manual and complex document processes such as procurement, budgeting, grants and more.

We are looking for an experienced Product Success Lead to provide proactive, high-touch, technical advising, product expertise, and enablement for our high-touch customers. You will work closely with customer stakeholders to align their challenges and desired business outcomes with KPIs for continuously adopting the CI products and realizing value over time, setting them up for long-term success and growth with City Innovate.

As a liaison between the CI Customer base and Product organization, you will drive product adoption and entrenchment of City Innovate products across our customer base while advocating for the voice of the customer internally.

The Product Adoption Lead gives customers a direct relationship with a senior...