Rooms Controller- Full Time

About the Role

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

Position Responsibilities

• Complies with all New Jersey/CCC regulatory requirements
• Adhere to established company and departmental procedures, guidelines, and policies at all times
• Facilitates communications between the various hotel/casino departments and the Front Desk
• Ensure prompt and courteous check in/check out of hotel guests
• Assist with checking rooms to verify the status of hotel reservations
• Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
• Balancing guest folios and ensuring that every reservation has a valid payment method
• Assisting our guests and VIP clientele with all their accommodations.
• Resolve guest complaints and increase guest retention.
• Respond and...