Senior Help Desk Associate

PLUS Communications is a full-service communications firm based in Arlington, Virginia. It leads award-winning campaigns integrating public affairs, corporate communications, digital advertising, and media buying. PLUS means more!

We are seeking a Senior Help Desk Associate to join our growing IT team. The Senior Help Desk Associate will maintain IT processes and procedures for the company with 200+ people.

Job Responsibilities:

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to other corporate resources.
• Maintain Help Desk Ticket Management System (SolarWinds)

• Ability to walk end-users through problem-solving process
• Conduct daily, weekly, and monthly systems checks and monthly account audits
• Manage onboarding & off-boarding process for end-user assets and corporate accounts
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