Service Desk Analyst

Deskside L2 IT support will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.

Additional responsibilities: 

• Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
• Contribute to the Knowledge Base with updates to existing articles and generation of new articles
• Provide excellent user support to via phone, email or in person.

Requirements

• Experience: 1-3 years in a service desk or similar IT support role.
• Occasionally act as an escalation point for Critical outages outside of standard business hours
• Knowledge of Active Directory and M365 tools and processes
...

Position Summary:

The Service Desk Analyst will be an essential member of the Technology Division’s Client Services team, serving as the primary point of contact for all technical support inquiries from district staff and students. This role is focused on delivering exceptional IT support, leveraging both phone and remote support tools to troubleshoot and resolve issues ranging from basic to moderately complex. The ideal candidate will demonstrate a solid mixture of technical skill, excellent customer service, and familiarity with the challenges of an educational environment. Candidates should possess foundational IT knowledge, software competency, basic networking understanding, and prior experience in a service desk or help desk setting.

Key Responsibilities:

1. First Line Support: Respond to incoming calls, help desk tickets, and remote requests for assistance from users, ensuring a professional and...

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GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them the intelligence to make the best decisions about their customers when it matters most.  

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organizations to reach and trust their customers.  

Why you should be@GBG  

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The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.  

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The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues.  They provide exceptional standards of support to all our internal customers and support a variety of assets, products, services and platforms, acting as a the single point of contact for all IT incidents and service requests. Using excellent problem solving and analysis skills they can determine the full scope of the user’s issue and how to resolve it.  Exceptional standards of customer service are achieved by acting in a proactive and reactive manner with a...

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AtNetPlus lives its core values: Collaborative, Respectful, Effective Communicator, Driven, and Supportive.  We hire candidates who exemplify these values, and we expect our staff to embrace these values to ensure we are delivering the best customer service possible. We strive to promote within. Due to our growth, we are seeking resources from outside the organization.

Are you an inquisitive, logical thinker who loves...

Job Title: Service Desk Analyst

Location: Wyomissing, PA

Job Type: Full Time

Duties and responsibilities