Service Desk Manager

Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in innovative technology? Join us and unleash your potential working in an Agile environment while modernizing enterprise systems and applications needed to support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity.   

We are seeking a highly motivated and experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer support to Treasury employees. The successful candidate will be responsible for managing the day-to-day operations of the Service Desk, ensuring that all requests are resolved efficiently and effectively, and providing excellent customer service. 

Your Role: 

• Staffing adequately to the needs of the environment and adjusting shifts to accommodate changes in call...

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced IT Service Desk Manager to join our Consulting team. iT1 has been ranked as one of Arizona’s Best Places to Work for the past 11 years running in the Small Business category. This role is an exciting opportunity to continue your career in the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.

The IT Service Desk Manager is centered on managing and driving productivity for the end user support team. This position requires strong leadership skills, technical expertise, and a customer-focused approach to service delivery. This is a hands-on position, and the Manager should possess excellent customer service skills and motivate technical teams to achieve performance objectives and develop people and process for continuous...

Executive Summary:

The Manager of Tooling, Infrastructure and Platform (TIP) and IT Service Desk (ISD) will spearhead the organization’s cloud engineering, DevOps, and internal IT service desk operations. With a strong background in cloud engineering and leadership (minimum 10 years of experience with 3-5 years in a managerial role), the Manager will oversee cloud governance, modernization efforts, and ensure scalable, secure, and cost-efficient cloud environments. Key responsibilities include developing and implementing a strategic cloud strategy, mentoring and managing teams, driving continuous improvement, and ensuring compliance with industry standards. The role demands advanced technical expertise in cloud management, IaC tools, and disaster recovery, alongside excellent leadership, communication, and problem-solving skills.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
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