ServiceNow Engineer - Hybrid
Hummingbirds Innovations
Columbus, ohio
Job Description:
The Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow IT Operations Management products (Discovery,
Service Mapping, Event Mgt, etc.) based on configuration best practices all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
· Be the technical expert in how to best support IT by configuring IT Operations Management Service Delivery using ServiceNow best practices focused on configuration vs. customization.
· Support the engagements efforts for IT - specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and...