Sr. Desktop Technician

Experienced Desktop Technician needed to provide essential support to ensure smooth and efficient IT operations.

Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues 
reported
 Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
 Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
 Perform support activities including but not limited to:

• Proactively check the status of computer labs & media center computers on a daily basis
• Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
• Ensure “test readiness” for standardized tests through updating carts and lab equipment
• Troubleshoot and/or replace Kronos hardware
• Maintain and troubleshoot location Marquee signs
...