Support Specialist II - Help Desk

The primary responsibility is to provide Help Desk support of network and desktop hardware, software and other agreed to end-user specific products. Serves as the interface between the end-user community (both internal and external) and the IT support staff.

Responsibilities

• Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems
• Log and diagnose issues reported to the Help Desk
• Provide process, procedure and troubleshooting documentation
• Coordinate the resolution of any application/software issues
• Perform standard reporting when required

Requirements

• High School graduate or equivalent required
• Education supplemented with technical, vocational or college level course work in Information Technology or Computer Science preferred
• Two years of...