Technical Alignment Manager

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.

Description: The Technical Alignment Manager (TAM) is responsible for ensuring the technical health and alignment of assigned clients by serving as the primary technical resource and operational expert. The TAM bridges the gap between Account Management, Service Pods, and Professional Services by proactively monitoring, auditing, and aligning client infrastructure with industry best practices and Charles IT standards. This role ensures accurate documentation, process improvements,...