Technical Content Engineer (NYC)

As a Technical Content Engineer, you will play a crucial role in developing and maintaining our customer portals built on Docusaurus. You will be responsible for crafting user-centric documentation, supporting both internal and external knowledge bases, and enhancing our customer engagement strategy. This position offers the opportunity to significantly impact our customer interactions and satisfaction.

Responsibilities

Content Creation and Management

• Develop, write, and maintain high-quality technical documentation, tutorials, and user guides.
• Ensure all content is clear, concise, and user-friendly, catering to both technical and non-technical audiences.
• Collaborate with product and engineering teams to understand product features and translate them into comprehensive documentation.
  

Front-End Development

• Develop and maintain customer documentation portals using Docusaurus...