Technology Consultant Analyst Intern

The Technology Consulting Analyst Intern works closely with Service Desk and Customer Success teams to drive process and business improvements in addition to service satisfaction for our clients. They consult and contribute to optimized incident resolution, provide detailed documentation inside ITSM records, and follow through on task resolution with end users and internal staff.  The role blends traditional consulting and business analyst roles, allowing the analyst intern to make data-driven decisions and streamline success across the business. 

Responsibilities:

• Handle incoming client requests and provide support; document details precisely and triage ticket backlogs to prioritize highest urgency tasks
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
• Escalate problems to appropriate individual/team within Managed...