Tier 1 Support Specialist

Tier 1 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops 
• Troubleshoot user accounts, software and hardware problems
• Appropriately escalate problems to designated support levels using defined processes
• Respond to all requests for assistance
• Log and report each service request
• Close out tickets
• Other duties as assigned

Requirements

• Six months of technical support experience
• No experience needed with a vocational technical school certificate (HDI)
• Experience with...

Who We Are

Enerflo is a growing B2B SAAS company currently disrupting the residential solar sales and installation industry. Enerflo is on a mission: Make solar affordable for, and available to, every human on the planet. It’s a simple but lofty goal that drives Enerflo’s employees every day. We invite you to join us and grow with Enerflo.

Who You Are

We are seeking a technically proficient Tier 1 Partner Support Specialist with a strong commitment to providing quality customer support. The Tier 1 Partner Support Specialist will serve as the first point of contact for our partners seeking assistance. You will provide support through various channels such as phone, email, and chat, assisting partners with troubleshooting, problem resolution, and guidance on our product. The ideal candidate will have excellent communication and collaboration skills, technical proficiency, and a strong commitment to customer...

Who We Are:

ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, an HR & Payroll system, powered by DATIS HR Cloud, as well as a Patient Engagement Platform, powered by CaredFor. Through these offerings, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

The Role:

ContinuumCloud is growing rapidly and seeking an HCM Client Support Specialist to be a part of our talented team. Our Client Support team helps to ensure that our clients are getting the most out of our software, e3. You will have an aptitude for learning HR &Payroll software solutions, a passion for service, and problem-solving ability.

This salary range may include multiple levels. Your level is based on our assessment of your...

Who We Are:

ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, an HR & Payroll system, powered by DATIS HR Cloud, as well as a Patient Engagement Platform, powered by CaredFor. Through these offerings, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

The Role:

ContinuumCloud is growing rapidly and seeking an HCM Client Support Specialist to be a part of our talented team. Our Client Support team helps to ensure that our clients are getting the most out of our software, e3. You will have an aptitude for learning HR software solutions, a passion for service, and problem-solving ability.

This salary range may include multiple levels. Your level is based on our assessment of your interview...

We’re looking for a tech-savvy, and friendly go-getter to join us as a Technical Support Specialist on Chat. You'd be helping our customers via chat support, assisting them with building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You'll answer questions by chat primarily but will also use email to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, share customer feedback, contribute to knowledge resources, and help improve our product. 

This is a full-time position, open to all locations (working remotely from home). The expected hours for this position will typically be 9am to 5pm CST/CDT (with a rotating weekend coverage shift). You may occasionally be asked to cover alternate Support shifts (including email) as needed.

To be successful in this role, these skills are key:

• Proficiency in analysis, troubleshooting, and problem...

Tier 1 Network Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Network Support Specialist. This is a full-time benefitted hybrid position based in the New Carrollton, MD area. This is a night shift opportunity with weekend support.

Roles and Responsibilities

• Actively monitor and analyze network outages using network monitoring tools such as HP Network Node Manager, eHealth, Riverbed Tools, and Statseeker
• Use tools to identify root causes, isolate problems, create tickets and escalate to Level 2 & 3 for resolution
• Provide regular status updates and reports
• Additional duties as assigned

Requirements

• Six months professional work experience
• No experience needed with a vocational...

Responsibilities:

• Responds to onsite end user support issues regarding event or meeting concerns and facilitates the proper use of required technology to allow for a successful experience.

• Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to assigned office IT GROUP e-mail alias.
• Tracks, documents, monitors, and completes all issues in Service Now to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution.
• Ensures equipment and associated technology is properly functioning for new hires, office moves and visiting personnel. Complete in person follow up with end users to ensure prompt resolution of operating problems, coordinating with other IT staff members as needed.

• Regularly interacts with DC office personnel to ensure technology is functioning...

About us:

Brado is a digital marketing agency reinventing the way healthcare brands engage with people. Driven by insight, we offer precision engagement solutions that produce superior returns for our healthcare clients and better experiences for their healthcare customers. 

Our Values: At Brado, we value the individual. We believe work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other. We have and will continue to cultivate a team who celebrates our diversity of thoughts, beliefs, backgrounds, and lifestyles. We are driven by our passion to do great work with great clients that are truly changing lives.

The Role:

Brado is seeking a highly motivated and skilled Tier 1 IT Support Specialist to join our dynamic IT team. Our Support Specialist will be responsible for providing efficient, front line tech...