Tier 1 Technical Support

As a Technical Support Analyst you will be a trusted advisor to healthcare
organizations and their patients, helping them overcome technology obstacles with their telemedicine
offering.

You will be responsible for reviewing, analyzing, and monitoring video
connectivity and performance, preventing network and technical issues, and
intervening in real-time to resolve technical breakdowns.

In addition, you'll need to collaborate with multiple departments to ensure product
reliability and stability and innovate business practices that strengthen our quality
assurance and issue resolution processes. You will also track and report metrics,
adjusting strategy and tactics based on your analysis of outcomes.

As a Technical Support Analyst you will ensure that our customers successfully connect to their patients through the eVisit platform.

Requirements

• Answer customer phone calls, respond to communications, and...

Teguar Corporation is expanding our team and we have an immediate opening for a Tier 1 Technical Support Technician to join our team.

About the Job

In this role you will collaborate with…

• All Teguar customers that need remote Technical Support in all industries
• Internal teams including Sales, Product Management, Supply Chain, RMA Department, Order Fulfillment, and Shipping/Receiving.
• A combination of both domestic and international vendors who are leaders in industrial/medical technology and innovation.

Clients you will impact…

You will have a great impact on our medical and industrial customers by supporting our entire customer base via customer calls, email, chat sessions and portal tickets. This will enable them to succeed in their business. Your contribution is vital in establishing Teguar as more than a computer supplier, but also as a partner who will directly...

As a Technical Support Analyst you will be a trusted advisor to healthcare
organizations and their patients, helping them overcome technology obstacles with their telemedicine
offering.

You will be responsible for reviewing, analyzing, and monitoring video
connectivity and performance, preventing network and technical issues, and
intervening in real-time to resolve technical breakdowns.

In addition, you'll need to collaborate with multiple departments to ensure product
reliability and stability and innovate business practices that strengthen our quality
assurance and issue resolution processes. You will also track and report metrics,
adjusting strategy and tactics based on your analysis of outcomes.

As a Technical Support Analyst you will ensure that our customers successfully connect to their patients through the eVisit platform.

Requirements

• Answer customer phone calls, respond to communications, and...

We’re looking for a tech-savvy, and friendly go-getter to join us as a Technical Support Specialist on Chat. You'd be helping our customers via chat support, assisting them with building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You'll answer questions by chat primarily but will also use email to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, share customer feedback, contribute to knowledge resources, and help improve our product. 

This is a full-time position, open to all locations (working remotely from home). The expected hours for this position will typically be 9am to 5pm CST/CDT (with a rotating weekend coverage shift). You may occasionally be asked to cover alternate Support shifts (including email) as needed.

To be successful in this role, these skills are key:

• Proficiency in analysis, troubleshooting, and problem...