Training Success Specialist

Role Summary

Responsible for supporting all Prosci training programs; ensuring quality of participants’ experience during the program, support Instructors, and acting as a first point of contact for training participant support post-program.  This position will maintain responsibility for individual participant needs, and attentiveness to details that keep the program flowing smoothly and on schedule.  Training Success Specialists build customer relationships and become a source of knowledge and expertise about Prosci’s offerings.  

This position facilitates client interaction, acts as a subject matter expert by answering questions, exploring available product options and providing guidance to customers within Prosci’s suite of resources. Training Success Specialists are responsible for understanding, navigating and trouble-shooting multiple virtual delivery platforms.  Problem-solve program issues, on the fly, while maintaining composure and a sense of calm...