UCM engineers

Role- App LifeCycle - Systems Engineer (UCCE & UCM)

Location-Austin TX(Hybrid)

Designing, Managing Cisco Unified Contact Center Enterprise technologies

( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS,

Cisco Finesse, CUIC.

▪ Good Understanding and work Experience in third party products like,

Appspace, eGain, Avaloque, Calabrio, Acqueon

▪ Must have hands on experience in VXML gateways, VVBs, SIP proxy.

▪ Must have hands on experience with the following Cisco voice applications

Cisco Unified Communications Manager (CUCM),Cisco Unity Connection

Voicemail, Cisco Presence, Expressway MRA solution, Redsky.

▪ Experience with routine system administration tasks such as OS and

application patches, upgrades and backups of the voice environment.

▪ Information Technology Infrastructure Library (ITIL) framework, with focus

on Availability management, Release management, and...

Role-UCM engineers

Location-Austin TX(Hybrid)

who have experience managing and troubleshooting

Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but

Ribbon SBC is a gap we are trying to close. Ribbon Session Border

Controllers ( SBC )

▪ Basic understanding of Cisco IP telephony Network Infrastructure.

▪ Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN

▪ Basic understanding of various logs and traces from Collaboration

products CUCM, CUC, CUCM IM&P, gateways.

▪ Good understanding of various APIs, SDKs and protocols used for

automation: AXL, REST, SOAP

▪ Ability to write scripts / programs in at least one language for example:

Python, Java, Perl

▪ Ability to troubleshoot collaboration solutions covering multiple products

and features under and drive incidents towards resolution

▪ Able to identify problems, acquire ownership and deliver...