Help Desk Technician in Virginia

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Help Desk Technician (0800-1600 day shift) in Dahlgren, VA. 

The selected applicant will be responsible for:

• Maintaining a professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Identify, research and resolve technical problems at the Tier 1 level of responsibility.
• Documenting internal procedures.
• Assisting with the onboarding of new users.
• Supporting the maintenance of multiple classrooms including reconfiguring furniture layouts, cabling,...

TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract.

The Help Desk Technician is responsible for providing Tier II deskside technical, remote technical, and operational user support for approximately 10,000 devices located in the within the client’s buildings and remote locations. The technician will perform installation, configuration, maintenance, and troubleshooting on personal desktop computers, laptops, and peripherals such as printers, monitors, and scanners.

Key Responsibilities:

Technical Support:

·       Troubleshoot and resolve issues with Windows and Mac desktops/laptops.

·       Provide PKI assistance, VPN and RESCUE software...