Technical Support Analyst in Virginia

4 days /week ON SITE required 

Parking is NOT provided for contractors

This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance

• Act as a first point of contact for providing technical support to all areas within the organization. 
• Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed. 
• Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems. 
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff. 
• Triage and route advanced second and third tier requests to the appropriate technical personnel. 
• Provide timely resolution of problem or...

About the Position

Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position! Fulfill your mission to help others by providing exceptional technical assistance to a wide variety of customers. We ask you to bring your strong communication skills, your self-motivation, and your team-playership to the table, and we’ll guarantee you an opportunity to improve your technical skills and work with the most fun team in Virginia Beach, VA. This hybrid-remote/office position with flexible scheduling gives our employees the support needed to perform their best. Apply for the same job our now-CEO held as his first role at Issuetrak!

What You’ll Be Doing

The Technical Support Analyst provides technical support for Issuetrak clientele. Your tasks will include:

• Providing...