Technical Support Specialist

Are you intrigued by the prospect of joining a vibrant team of dedicated technicians delivering attentive, empathetic customer service? Do you have a genuine passion for computers and relish the opportunity to tackle technological puzzles? Are you in pursuit of a reputable company that offers abundant avenues for career growth? If your response is affirmative, then DenaliTEK might just be the ideal workplace for you!

Role Overview:

As a Technical Support Specialist at DenaliTEK, you'll play the role of the unsung hero, providing exceptional technical assistance to our valued customers. Whether it's troubleshooting perplexing error messages or guiding users through intricate setups, your adept problem-solving skills and commitment to customer satisfaction will be at the forefront.

What You'll Do:

• Offer prompt and effective technical support through various channels, including onsite visits, phone calls, and emails.

• Diagnose and resolve hardware and software issues swiftly and efficiently.
• Collaborate closely with fellow tech-savvy colleagues to tackle escalated problems collaboratively.
• Document and track customer interactions meticulously to facilitate continuous improvement and refinement.

Requirements

• Reside in Anchorage or be willing to move to Anchorage upon hire.
• Proven experience as a Technical Support Specialist or similar role.
• A love for deciphering the mysteries of technology with a customer-first mindset.
• Excellent communication skills – you can explain complex tech jargon in plain English.
• Familiarity with a variety of operating systems, software, and hardware.
• A genuine passion for staying up-to-date with the latest tech trends.

Benefits

• 401(k) Retirement with company contribution
• Medical Insurance - with 100% of employee's premium paid by the company
• Dental and Vision Insurance - with 100% of employee's premium paid by the company
• Paid Time Off - 4 weeks per year plus 7 holidays
• Reimbursements - auto mileage, cell & Internet and parking fees

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.