Collections Supervisor

Job Summary: 

The Collections Supervisor plays a crucial role in overseeing and supervising the collections team. Your leadership will be instrumental in ensuring effective collections practices and maintaining strong relationships with both internal and external stakeholders to enhance the team’s quality and performance. The Collections Supervisor supports the AR manager in hiring, training, coaching, and developing initiatives aimed at elevating team skills and competencies.  Success in this role hinges on your meticulous attention to detail, adept team-building skills, and a constructive mindset. This role requires a blend of strategic thinking, team management, and interpersonal skills as well as a commitment to helping individuals achieve their performance objectives and key performance indicators (KPIs), ensuring alignment with our overarching goals and objectives. 

What is expected in this role: 

• Supporting the complete team strategy and direction as set by Finance and Accounts Receivable leadership. 

• Supporting the goals, the metrics, and team structure for your direct areas.  

• Working with the Controller and AR manager to ensure your team aligns with the departmental goals.  

• Leading the AR team in their daily operations.  

• Coaching, mentoring, and tracking each of their teams’ performance ensuring alignment with the overall departmental goals.    

• Owning timecards and PTO approvals for your team members.  

• Holding team members accountable to their goals and tracking towards team success, along with supporting the development of the team in accounting or billing skills.   

• Supporting hiring and onboarding processes for all new team members.  

• Collaborating with the manager on team performance management, this can include coaching conversations, reviews as needed, addressing any performance concerns, etc.    

• Ensuring the team follows all processes and procedures related to Financial Programs and safeguarding personally identifiable information / personal health information across the team.      

• Own the daily operations of the team ensuring alignment on priorities, tasks, and metrics. 

• Ensure team members’ communication with internal and external stakeholders fits within specified timelines. 

• Maintain adherence to department standards in all areas of the client AR and collections lifecycle.

• Provide guidance and support on new processes or procedures related to collection operations. 

• Respond promptly to calls, system tags, and messages according to departmental timelines. 

• Serve as backup coverage and support during staff transitions or absences, ensuring continuity of operations. 

• Serve as the internal SME on AR and collections practices.  

• Lead team in improving client experience within the collections process.  

• Upskill team ensuring successful partnerships throughout the client lifecycle with internal stakeholders, and external clients.  

• Ensure all practices, metrics, and role requirements are in line with departmental strategies and establish an industry standard. 

• This can include meeting regularly with the AR Supervisor to understand their needs and opportunities for the collections team to support.  

How success is measured in this role: 

• Overall team Accounts Receivable Aging averages.

• Overall team Collections totals.

• Completion of regular meetings: supports department 1:1s with team members; conducts bi-weekly meetings with team.  Lead/support cross-department meetings as needed to enhance collaborations and process improvement. 

• Team Attrition Rate: Achieve and maintain an AR team attrition rate of 20% or less. 

• Overtime: Maintain overtime to 5% or less of total department hours.

Requirements

What you need in this role to be successful: 

• Ideally located in the Greater Phoenix Area. 

• At least 2+ years of experience as a collections or billing specialist, clerk, or other relative finance/ accounting experience. 

• 2+ years of experience working within Finance Tools / Software such as ZoHo, Salesforce, Oracle, QuickBooks, Xero, etc. 

• You must have at least 1 year of supervisory experience with a team of 4 or more. 

• Experience in managing people in a remote setting is a plus.   

• Proficiency in Microsoft Office Suite and navigating multiple platforms including ZoHo, Slack, Teams, etc. 

• Strong leadership skills and goal-driven approach, with the ability to motivate and inspire teams towards achieving common goals.  

• Excellent communication and interpersonal abilities, with a focus on building and maintaining relationships with internal and external stakeholders.  

• Proficiency in data analysis and reporting, with the ability to leverage technology to drive process improvements.  

• Experience navigating changing priorities and leading teams through time of change.   

• Excellent analytical, project management, and problem-solving abilities, capable of handling multiple priorities in a fast-paced environment with an eye for continuous improvement and operational efficiency.   

• Ability to think strategically while still maintaining a detail-oriented, self-motivated, and well-organized mindset.   

• Comfortability being on the phone whether sitting or standing for extended periods of time.  

• Track record of working in a fast-paced, fluid environment. 

• Bachelor’s degree in Business Administration Accounting, Finance, or another business-related field is required. 4+ years of experience in Accounting or Collections based roles can meet the educational requirements.  

• Master’s degree or MBA is a plus! 

Benefits

What REE Offers you:

At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.

Comprehensive Benefits Package

- Competitive salary: $65,000-$75,000 Salary Depending on Experience.

- Health, dental, and vision insurance with Company-sponsored Life Insurance

- Retirement savings plan with company match

- Vacation time off, sick time off, and holidays

Career Development Opportunities

- Ongoing training and development programs

- Opportunities for advancement within the company

Work-Life Balance

- Flexible work schedules

- Remote first environment with companywide conferences annually

- Employee assistance program for personal and family well-being

Perks and Rewards

- Employee discounts on products and services through Insperity

- Recognition programs for outstanding performance

- Company-sponsored social events and activities

Join us and discover a rewarding career where you can make a difference and grow professionally.



REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).

This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Not open to 3rd party recruiters or submissions.

REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.