IT Practice Management Systems (PMS) Lead

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, we made it our mission to help dentists grow their businesses. SALT is creating a vast network of like-minded dentists throughout the country.  At SALT we provide all of the support services, so dentists can get back to being a dentist.

Position Summary

The IT Practice Management Systems (PMS) Lead will be the IT lead for practices moving to new practice management systems and will provide subject matter expertise for those systems (Cloud 9 and Denticon primarily). As the technical lead for PMS migrations, this role will assess existing PMS integrations and work with existing vendors to transition their services to the new PMS and/or will work with the practice to find suitable alternatives when the existing solution will not work with the incoming solution. The role will also assess practice readiness (computers and networking primarily) to ensure everything is in place prior to a migration.

In addition, this person will be the change manager for Cloud 9 and Denticon (training will be provided), implementing approved changes to these systems.

Essential Duties & Responsibilities

• Work with external vendors to escalate support needs for specialized equipment (e.g. x-ray / imaging devices).
• Develop plans and track tasks to coordinate activities for multiple vendors engaged in practice software conversions.
• Collaborate with project management to ensure overall project timelines and objectives are met.
• Collaborate with training team to provide input on training programs and insight into areas where staff are struggling and may need more training.
• Provide timely communication on issues, documenting requests in our Zendesk ticket tracking system and ensuring tickets are closed when work is completed.
• Escalate issues to other IT team members as needed.

Requirements

• Minimum of 5 years of IT experience including remote support.
• Bachelor’s degree in computer science or another related field.
• Experience troubleshooting application issues and diagnosing issues reported by non-technical users.
• Ability to learn new systems quickly and apply knowledge from one system to another.
• Customer service oriented, with a focus on ensuring (internal) customer satisfaction.
• Excellent Communication skills and ability to work well with others in a fast paced, dynamic environment.
• Ability to work independently with little supervision.
• Strong initiative and ability to manage multiple projects, as well as strong follow-through skills.
• Ability to complete projects timely and accurately.
• Robust time management skills.
• Must be detail oriented with strong organizational skills.
• Ability to multitask and meet deadlines.

Preferred Qualifications

• Previous experience supporting doctors offices and/or dental practices.
• Experience with Windows 7-11, SharePoint, M365, PC hardware, healthcare practice management systems, and/or imaging systems.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training and Development opportunities
• Free snacks!

SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees.

SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

For more information on our career opportunities and benefits, please connect with us at [email protected].

Recruiting firms may not submit candidate resumes via e-mail. Recruiters are directed to contact one of our Human Resources representatives at [email protected] regarding current vacancies.