Patient Care Coordinator

Who We Are: On Pointe Dentistry is a modern dental practice in the heart of Phoenix, Arizona, serving our local and surrounding communities for over 10 years. Our unwavering commitment to our patients is grounded in our shared values of resilience, respect, curiosity and compassion – which guides all our interactions with team members, patients, partners and vendors. In our mission to provide exceptional care to our patients, we believe how we get there is as important as the final results.

Who You Are: You are an adaptable Patient Care Coordinator who is dedicated to making amazing first impressions and delivering dependable customer service. You are a blossoming computer systems wizard, a process and efficiency ninja and are a lifelong learner with an interest in making dental office management a long-term career.

Requirements

• Welcome patients for their appointments, ensuring a lasting positive impression.
• Manage the patient’s seamless arrival by checking in patients, obtaining necessary financial and personal details and entering those directly into the patient’s chart as appropriate.
• Upon patient checkout, schedule the next appointment or follow-ups as necessary, provide relevant after visit summaries or other documents like treatment plans, receipts, school excuse notes or appointment reminder cards.
• Partner with office management and clinical staff daily to ensure work tasks are optimized for the daily workflow, including but not limited to appointments, confirmations, amendments, cancellations, referral letters, treatment coordination or other patient correspondence.
• Optimize appointment schedule by ensuring the day is full and aligning the right treatment to appointment time.
• Answer the telephone promptly and courteously, inquiring about their needs and how the office can meet those needs.
• Partner with office manager to ensure clinic is fully compliant with state and federal health regulations and compliance programs.

• Other duties as assigned.

What You'll Bring:

• Minimum of 3 years of dental front office experience
• Experience with scheduling software systems, and Microsoft Office, clinical background and experience with dental software programs considered an asset
• An Associates degree in business or office administration preferred, however not required
• Solid business acumen and effective written and verbal communication skills

Benefits

• Full-time opportunity, 4-5 days a week.
• Up to $23 an hour depending on experience, plus bonus.
• 401(k) and up to a 4% match.
• Medical, Dental, Vision, Life Insurance and Paid Time Off, 7 paid holidays.
• Employee Assistance Program - that connects team members and their families with complimentary, confidential, short-term counseling and advisory services.
• Voluntary benefits like pet insurance, Life Lock and entertainment discounts.
• We have ALL necessary PPE and are following CDC recommended guidelines. Our office is a safe environment.
• Continuing education opportunities.