Service Engineer

Join the country’s leading Cardiac PET provider! Cardiac Imaging Inc. (CII) is looking for talented and ambitious professionals to join our dynamic team and improve patient outcomes across the nation.

Despite heart disease being the leading cause of death in the US, most physicians and patients do not have access to the leading technology in Cardiology. At CII, our mission is to create a more accessible healthcare system by enabling all physicians to treat their patients with the most advanced technology – all from the comfort of their own practice. Our innovative team drives this mission forward each and every day with our Mobile and Fixed Cardiac PET Solutions.

As we continue to grow, we currently have a tremendous opportunity for a Service Engineer who is up for the challenge. The Service Engineer is responsible for the successful installation and operation of our PET and PET/CT systems. This is to include systems in our mobile units and at fixed sites. Extensive, short notice travel throughout our North America locations is required.

Essential Functions:

• Perform trouble shooting and field repairs.
• Provide phone support for customers and CII clinical staff regarding technical issues in a professional and friendly manner. 
• Prepare/perform equipment Preventive Maintenance according to specification and documentation.  
• Submit and fill out all required paperwork and service reports in a timely manner, no later than 48 hours.  
• Preparing equipment for customer installation, including staging system and testing for functionality including Packing, for PET/CT system, PET system, CT system, elution system, computer, laptop, dose calibrator, blood pressure monitor, ECG system, and systems for image data transfer.  
• Parts testing at hub locations. 
• Leading installation and de-installs as required. 
• Support team members especially service technicians and service apprentices in their trouble shooting, training and guidance for field repairs or preventive maintenance.  
• Find spare parts if needed or support Inventory specialist in parts acquisition. 
• Attending or performing training classes for existing or new equipment service. 
• Inspect and report irregularities, cleanliness, defects of CII assets, including mobile and fixed sites.  
• Maintain tools and calibration requirements. 
• Always adhere to safety procedures. 
• Other related duties as assigned. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job  

• Physical activity – talking, hearing, balancing, stooping, kneeling, crouching, reaching, standing, pushing, pulling, lifting, grasping, and fingering.  
• Medium work – exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.  
• Visual Acuity – The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. The worker is required to have visual acuity to perform an activity such as: operates machines where the seeing job is at or within arm’s reach; performs mechanical or skills trades tasks of a non-repetitive nature. The work is required to have the visual acuity to operate motor vehicles and/or heavy equipment. 

Requirements

• High school diploma or GED equivalent 
• Two (2) or more years of experience as a Service Engineer with an established service organization or OEM in the Nuclear Medicine field, or completed CII training.  
• Basic computer skills, MS Suite 
• Valid Driver’s license and clean driving record 
• Ability to travel US wide 
• Ability to read operating manuals and instructions 
• Ability to communicate fluently both verbally and in writing 
• Problem-solving skills 
• Knowledge of electronic safety and procedures, low to high voltage 
• Electronics/Mechanical background 
• Advanced Knowledge of PET/CT and or PET 
• Self-driven, motivation to succeed 
• Ability to learn company policies and adhere to them in the performance of all assigned duties and communicate any compliance deviations to management in a timely manner 

Benefits

We believe taking care of our people is the right thing to do. Cardiac Imaging believes that itsdedicated employees are its most valuable resource. Employees at Cardiac Imaging are provided with a professional and comfortable work environment, along with a generous benefit package.

• Paid Holidays
• Paid Time Off
• Medical/Dental/Vision Insurance
• Flexible Spending Account (FSA)
• Healthcare Savings Account (HSA)
• Voluntary Short-Term Disability
• Long Term Disability
• Life Insurance/AD&D
• Voluntary Life Insurance/AD&D
• Voluntary Accident
• 401(k)
• Career Growth and opportunities for advancement

Cardiac Imaging is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.   Cardiac Imaging is a drug-free workplace, and uses E-Verify to confirm the identity and employment eligibility of all new hires.

Employer reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualifications, experience, education, sills, training, certifications, or seniority.