Violations Processor

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

The Violations Processor will join our Violations Processing team to handle inbound violation notices sent in by customers. Reporting to the Violations Supervisor, the successful candidate will be responsible for data entry, payment processing of inbound electronic and mailed-in violations, as well as conducting research and analysis to identify potential patterns and resolve conflicts. Your attention to detail, strong organizational skills, and ability to prioritize work is essential to deliver exceptional service to our customers. The ideal candidate will work with our team and independently to do the best for our customers. This is a Phoenix-based hybrid position that requires a physical presence in our downtown office and will work a combination of the week remotely.

Your Key Responsibilities

• Manual or system-assisted data entry of violation transaction information
• Perform research and analysis using agency websites and customer communication follow-ups.
• Involvement with performing various processes and procedures as related to violation and toll information reporting.
• Actively communicate with customers and possibly agency representatives to manage expectations and resolve conflicts.
• Other tasks as assigned by the team leadership.

Requirements

Qualifications

• High School Diploma or equivalent.
• Proficiency with Microsoft Office.
• High level understanding of basic computer programs and processes is desired.
• Basic computer skills and familiarity with data entry.
• Ability to type 50 words per minute.
• Strong attention to detail and ability to detect, document, and correct quality issues.
• Excellent verbal and written communication skills.
• Passion for providing exceptional customer service.
• Organized and detail oriented with ability to prioritize work is a must.
• Ability to lift up to 10 pounds and stand for long period of time

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Employee Assistance Program (available at no cost to you).
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on Employee Development initiatives.