Customer Service Representative

Genesis Datacom is a leading provider of information technology and services, specializing in network infrastructure solutions. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a company that prides itself on delivering exceptional service to our clients, we are looking for someone who shares our passion for excellence.

As a Customer Service Representative at Genesis Datacom, you will be the primary point of contact for our clients, ensuring that their needs are met and their questions are answered in a timely and professional manner. You will be responsible for building strong relationships with our clients, providing solutions to their problems, and assisting them with any technical issues they may encounter.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Provide accurate and timely information to clients regarding our products and services
• Identify and assess customer needs to achieve satisfaction
• Resolve customer complaints quickly and efficiently
• Escalate customer issues to the appropriate team members as needed
• Maintain and update customer databases with accurate and current information
• Follow up with clients to ensure their issues have been resolved to their satisfaction

Requirements

• Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to multi-task and work under pressure
• Strong problem-solving skills
• Proficiency in Microsoft Office Suite
• Familiarity with CRM software
• High school diploma or equivalent

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Stock Option Plan