Account Director

Location: California | Candidates in Colorado or Utah will also be considered

Travel Requirements: Will be required to travel within the US and internationally

Contract Type: Permanent

Reporting Line: Commercial Director

Target Start Date: September 2024

Role summary:

We seek an Account Director with a specialized set of skills. For this role, you should be passionate about people—creating meaningful, long-lasting relationships both with your client stakeholders and with your co-workers around the globe. You should be detail-oriented and enjoy the process so much that when there isn't a process, you take pride in creating one. You should be both keenly independent and deeply collaborative— relish working without oversight, but communicate early and often with your project teams.

As an Account Director, you’ll be responsible for both Sales and Delivery across a number of existing clients. You will need to develop a comprehensive understanding of both your client’s DNA and the services we offer in order to successfully guide them through developing their programs and courses. You will be responsible for successful delivery and implementation and should be capable of dropping into the detail as required. Success will be measured by profitability, sales, and client satisfaction.

You should be excited by the opportunity to travel, sometimes for extended periods. Accommodation, travel, and other expenses will be covered.

To do:

Managing key client accounts:

• Partner with a portfolio of global clients and grow your account portfolio.
• Prepare regular reports on account status and manage project budgets.
• Grow existing client accounts building on current work to become a trusted advisor and natural partner for future work

Support business development:

• Support the New Business team in closing out specific opportunities
• Study competition to find new ways to attract and retain clients.
• Represent Construct at conferences, events or other marketing opportunities.

Leadership:

• Provide constructive leadership and management across your office and project management teams.
• Oversight, coordination, and supervision of various delivery teams around the world to ensure projects are completed on time and on budget.
• Work with the management team on strategic projects and improvement initiatives.

Project management:

• Present regular reports on client accounts to the management team.
• Drive improvement in delivery effectiveness and efficiency within your teams and ensure this is shared globally as required.
• Compile, analyze, and report data to understand changes to the market as a result of digitalization and act on this understanding.
• Develop tools in excel or other programs to collect, analyze, and report on project status, budgeting, and costing.

Requirements

You have / are:

• Relevant tertiary qualification
• 5+ years in the education industry with a sales background and an understanding of the global context of education delivery.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction, and measurement of effects.
• Outcome-orientated with developed stakeholder management and planning skills.
• Strong sense of commercial acumen
• Experience in autonomous decision making and problem-solving.
• Knowledge of economic and accounting principles, analysis and reporting of financial data, and extensive ability regarding reporting, analysis, and presentation.
• Ability to work on multiple projects at a time.
• Ability to driving continuous improvement in the quality of products and service
• Motivated and driven
• Previous exposure to Learning Design and supporting Technologies, or an enthusiasm to learn.

Benefits

These are some of the perks you can expect when you join the team:

• Flexible working hours
• Paid maternity and paternity leave benefits in line with Construct Policy
• Healthcare allowance
• Learning and development opportunities within a global team
• Fun events organized by the Construct Social Committee

ABOUT CONSTRUCT EDUCATION

Construct Education is a strategic digital learning solutions company specializing in the design of innovative, impactful, and bespoke digital learning experiences. As a wholly-owned subsidiary of OES, a global leader in education solutions, we continue to push the boundaries of online education.

Construct Education is a fee-for-service partner to institutions, and organizations worldwide, creating digital learning experiences that empower both learners and educators. We are committed to redefining online education in a way that prepares learners for real-world challenges and helps them succeed in their careers.

We are on a mission to transform online learning and bridge the gap between education and employment. Our vision is for everyone to have access to meaningful education through superior online programs.