Assistant Housekeeping Manager

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

We are seeking a dynamic Assistant Housekeeping Manager effectively and efficiently assist in the daily operations of the Housekeeping Department. Will be responsible for providing quality service to ensure positive guest comments and feedback; demonstrate full knowledge of the hotel layout; and create a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service. Will work closely with the Engineering Department to maintain effective room and public area maintenance program, and work closely with the front office in order to maintain an effective communication between both departments.

Requirements

·         Taking pride in impeccably preparing rooms for incoming guests through cleaning, and replenishing linens, towels, and amenities to create a welcoming and luxurious atmosphere 

·         Providing thorough cleaning tasks, including dusting, vacuuming, mopping, and polishing surfaces, paying close attention to detail and ensuring that cleanliness standards are met or exceeded 

·         Attending to various guest requests such as providing extra amenities, or offering information about hotel services and facilities in a helpful, professional manner to ensure guest satisfaction 

·         Reporting maintenance issues or damages to guest rooms to the appropriate department for prompt resolution and to ensure a meticulous environment for guests 

·         Effectively and efficiently assist in the daily operations of the Housekeeping Department.

·         Provides quality service to ensure positive guest comments and feedback.

·         Demonstrates a full knowledge of the hotel layout.

·         Creates a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service.

·         Works closely with Engineering Department to maintain effective room and public area maintenance program.

·         Work closely with the front office in order to maintain an effective communication between both departments.

·         Assists the Director of Housekeeping in all necessary tasks and ensures a smooth running of the entire Housekeeping operation.

·         Coordinates, and delegates and follows-up on daily job assignments and projects for the Housekeeping operation and staff in the absence of the Director of Housekeeping.

·         Counsels, documents, praises or disciplines any employee as required.

·         Regulates quality of cleanliness of the guest rooms, as well as, the public areas.

·         Responds to all guest requests and complaints and follows up to ensure the guest’s satisfaction.

·         Monitors daily scheduling and payroll through effective planning.

·         Communicates with the Front Office to ensure that all cleaned room status is updated before the end of the day.

·         Inspects VIPs rooms daily with the assistance of the Supervisors

·         Assists in training and re-training of all employees.

·         Performs other duties as required by the Director of Housekeeping.

·         Effectively communicates with the Director of Housekeeping.  Enforces hotel and departmental policies and procedures.

·         Adhere to health and safety guidelines, ensuring employees follow accordingly.

·         Follows and supervises key handling procedure set by El Encanto.

·         Ensure that departmental administration is carried out efficiently and log-in systems are accurate at all times.

·         Conducting daily briefings in order to provide up to date information.

·         Ensure grooming standards are maintained by the Team whilst personally presenting a professional image.

·         Make sure that calls are put in ALICE on a daily basis and follow up.

·         Keep an updated inventory of amenities, linen and uniform

·         Daily usage of Compass, Expo and ADP

·         Monitors that employee follow all procedures regarding punch-in and punch-out for work as defined by El Encanto.

·         Monitors that employee follow all procedures regarding attendance, lateness and absence as set by El Encanto.

·         Monitors that employee follow standards set by El Encanto, LQA and Forbes.

·         Monitors that employee utilize supplies efficiently to eliminate waste.

·         Monitors that employee follow recycling practices defined by El Encanto.

·         Follows recycling practices defined by El Encanto

·         Use utilities and resources in a responsible manner to control wastage.

·         Communicate relevant information to the department, your line manager and across departments, as appropriate.

·         Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

·         Attend learning and development courses and complete eLearning modules, as required.

·         Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.

Benefits

At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

This is your moment. Apply today! 

https://careers.belmond.com

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family 

El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

This job pays 65,000 to 68,000.