Business Network Support Engineer

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

 Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team!

What we’re looking for:

TP-Link USA Corp is seeking an independent, energetic technology-driven professional to become a part of our local US-Based Business Network Support Engineer.  This position will focus on our SMB/Enterprise product lines and US customer base. This position will require the candidate to:

Requirements

• 5+ years business customer technical support experience via Chat, Phone or Email
• At least 1 year of experience in the field about network management / support practice.
• Able to provide customer solutions based on requirements and TP-Link products.
• Expert-level knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management).
• Familiar with Cisco/Juniper/HPE or other business network product configurations and troubleshooting. L3 Switch related experience preferred.
• Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively.
• Ability to work well in a team-oriented environment. Collaborative and supportive approach to work.
• Proficiency in using Microsoft Office programs like Word, Excel, and Outlook.

Preferred Skills:

• Having working Experience in the networking industry
• Networking certifications (CCNA/CWNA/ACNT/CCNP/CCIE/Etc.)

Education:

• BA Degree from an accredited college. Information technology, Computer Science, or computer engineering preferred.
• AA Degree with terrific business customer service and networking background is also acceptable.

Benefits

Salary: $70K - $90K annually + Bonus

WHAT WE'RE ALL ABOUT:

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.