Client Success Specialist

Why Assistantly:
Discover the essence of Assistantly by partnering with us as a crucial team member. At Assistantly, we're dedicated to connecting talented professionals with rewarding opportunities across various industries. When you partner with our forward-thinking team, you'll gain access to a diverse range of roles, from administrative positions to executive support, all tailored to match our candidates' unique skills and aspirations. Become a unicorn and unlock the potential for career advancement and personal development.

Be part of our dynamic 🦄 community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry.

Role Overview:
Are you client-obsessed with a passion for building and maintaining strong relationships? As a Client Success Specialist, you will be pivotal in onboarding clients, ensuring their success, and maintaining long-term satisfaction. You’ll bring a personal approach, be highly responsive, and love engaging with people. Your role will involve turning client challenges into wins and upselling/cross-selling additional services. You will also be doing consistent check-ins and helping maintain high client retention. This is an exciting opportunity to work with a global team, supporting high-level executives in the outsourcing/offshore staffing space.

Requirements

What you’ll do:

• Onboard clients and ensure they are set up for success from day one.
• Regularly check in with clients via Zoom, phone calls, emails, and texts to maintain satisfaction and address any issues.
• Help resolve client challenges by offering effective solutions and turning potential issues into positive outcomes.
• Assist with client retention strategies, including upselling and cross-selling opportunities.
• Build strong, personal relationships with clients by providing a tailored approach to their needs.
• Collaborate with a global team, including talent from the Philippines and LATAM, to deliver the best service.
• Proactively identify areas for improvement and take initiative to support clients' success.
• Ensure clients feel valued, supported, and excited to continue their partnership.

What you’ll bring:

• Previous experience in the client success space, especially working with high-level executives.
• Strong communication skills, both written and verbal, with the ability to be responsive and engaging.
• Fun, bubbly personality with a love for interacting with clients and providing top-tier service.
• Hubspot CRM wizard.
• A problem-solving mindset and the ability to flip client issues into positive experiences.
• Experience working with a global team and an interest in the outsourcing/offshore staffing space.
• Proactive and initiative-driven approach with a go-getter attitude.
• Ability to embrace your uniqueness and play a key role in a fast-growing team.
  

Join our team and be the driving force behind client success and satisfaction. At Assistantly, you’ll have the opportunity to make a real difference in the lives of our clients and play an essential role in our growth!

Benefits

We are committed to your professional development and provide continuous opportunities to expand your skills and take on new challenges. As our business evolves, there will be plenty of room for growth, increased responsibilities, and the potential to transition into more advanced roles. We value initiative and hard work, and we believe in rewarding those who contribute to our success 🦄