Customer Service Representative - East County Large and Small Animal Practice

Join our friendly and dedicated team at East County Large and Small Animal Practice, located in the beautiful city of El Cajon, CA! Known for its sunny weather and close-knit community, El Cajon provides a wonderful backdrop for a career in veterinary customer service. We are looking for a warm and organized Customer Service Representative to be the welcoming face of our practice, helping to create a positive and supportive experience for our clients and their animals.

Why Join East County Large and Small Animal Practice?

At ECLAP, we take pride in offering exceptional care to both large and small animals, and we value the trust our clients place in us. As a Customer Service Representative, you’ll play a key role in fostering client relationships, supporting our veterinary team, and ensuring a smooth, positive experience for every visitor.

Responsibilities:

• Welcome clients and their animals warmly, creating a positive first impression.
• Answer phone calls, schedule appointments, and handle client inquiries with professionalism.
• Manage billing, process payments, and maintain accurate records.
• Maintain a clean and organized reception area to promote a welcoming atmosphere.
• Coordinate with the veterinary team to ensure smooth patient care and communication with clients.
• Support various administrative tasks to assist in the day-to-day operations of the practice.

Why You’ll Love Working Here:

• Competitive Compensation: Hourly rate based on experience, with potential for growth.
• Supportive Team Environment: Work alongside a dedicated, passionate, and collaborative team.
• Professional Growth: Access to ongoing training and development opportunities.
• Work-Life Balance: Flexible scheduling options to support a healthy work-life balance.

About Associated Veterinary Partners (AVP)

East County Large and Small Animal Practice is proudly partnered with Associated Veterinary Partners (AVP), a vet-founded and vet-operated network that provides clinics with the resources they need to thrive. AVP’s mission is to enhance the quality of veterinary care by supporting locally-owned practices in maintaining the highest standards of service. Co-founded by Dzmitry Miranovich and Dr. Bill Wagner, AVP emphasizes compassionate care, community engagement, and professional development. As a proud supporter of Not One More Vet (NOMV), AVP is dedicated to wellness and growth within the veterinary community.