Customer Support Technician

*Salary: $70,000 - $100,000 annually*

As a Customer Support Technician, you will be responsible for providing frontline technical support to our customers via phone and email. You will help resolve issues related to our x86 hardware products and assist in the deployment of IT solutions.

Key Responsibilities:

• Respond to customer inquiries and technical issues via phone and email.
• Diagnose and troubleshoot x86 hardware problems, including servers and GPUs.
• Assist customers with basic Infiniband and switch configuration issues.
• Support customers in the deployment and management of clusters.
• Manage and troubleshoot Linux systems and configurations.
• Use and understand scripts to assist in resolving customer issues, providing feedback to engineers as needed.
• Escalate complex technical problems to higher-level support or engineering teams.
• Document support cases and resolutions in the support database.
• Update and maintain technical knowledge base articles.
• Ensure customer satisfaction by providing prompt and accurate support.
• Travel to customer sites for deployment or troubleshooting as needed.

Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience in a technical support role, preferably with a focus on IT hardware.
• Basic knowledge of x86 hardware and server components.
• Familiarity with GPU configurations and troubleshooting.
• Understanding of Infiniband technology and switch configurations.
• Solid knowledge of network switch and router configurations.
• Proficiency in Linux system management and troubleshooting.
• Ability to read, understand, and utilize scripts; provide feedback on script performance to engineers.
• Strong communication skills, both written and verbal.
• Good problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively.
• Willingness and ability to travel to customer sites as needed.
• Certifications such as CompTIA A+, Network+, or similar are beneficial but not required.
• Able to lift server up to 40LBs
• Preferred: Experience with rack-level integration or testing.
• Preferred: Experience in data center deployment or working with data center.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible spending account
• Commuter benefits
• Disability insurance

We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont Bart station and bus stops are within a 10-minute walking distance. 5 more grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!

The Team

We wouldn’t be successful without our passionate team of dedicated people. We are always searching for talented individuals to join the team. As a next-gen solution provider at the heart of Silicon Valley, AMAX employees benefit from a collaborative, fast-paced work environment that features access to the most cutting-edge technology in the IT world. AMAX offers an array of job positions for ambitious minds seeking the opportunity for intellectual and career growth.

Our Commitment

AMAX is an equal-opportunity employer. We embrace diversity in our employee population. We provide equal opportunity to all qualified applicants for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.