Desktop Support Technician

Under general supervision, performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. Supports day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk. The ideal candidate having 3-4+ years in desktop support and the ability to work autonomously.

Essential Duties and Responsibilities

• Installs and maintains hardware and software products and configures PC equipment according to department standards.
• Identifies, evaluates, and corrects hardware, software, or operations problems.
• Makes recommendations to the supervisor for future hardware and software additions or enhancements.  
• The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network
• Opens, assigns, and escalates support tickets based on importance and priority.
• Answers IT Support calls and resolves technical problems.
• Monitors IT support ticket system to ensure proper ticket handling.
• Communicate with customers the status of tickets and problems.
• Documents and implements standard operating procedures.
• Performs adds/moves/changes of computer equipment.
• Performs computer training for employees, as requested.
• May be required to work weekends and overtime occasionally.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent written and verbal communication skills.

• Excellent customer service skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to conduct research into issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Familiarity with desktop imaging software, specifically Intune
• Experience with Microsoft Windows environment and Office 365 Tenant Administration
• Experience with Mac computers in a corporate environment a plus
• Experience with IT ticket tracking system (ServiceNow)
• Knowledge of current technological developments and trends in the area of expertise.
• Demonstrated ability to handle multiple assignments with attention to detail.
• Ability to prioritize and meet deadlines consistently.
• Ability to maintain and secure sensitive/confidential information.

Education and Experience

A Bachelor's degree in information technology, computer science, or related field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Candidate should have achieved or be working toward Microsoft Administration certification, Network Associate-level certification, or Information Security associate-level certification.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle or feel, and talk or hear.  The employee is occasionally required to reach with hands and arms.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. The employee is occasionally exposed to hot/cold conditions, vibration, odors, and loud noise. The work environment may range from a typical office setting to a car or manufacturing facility.

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

Salary Range

Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $60,000 to $80,000 Full-Time Annual Salary

Disclaimer: “The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in the job description restricts the company’s right to change, assign, or reassign duties and responsibilities at any time for any reason.”