Direct-To Consumer Director

Lead and curate the highest guest experience at the newly revamped Chandon Home!

Pay Rate: $170,000 - $190,000, plus performance bonus

Full Benefits Package (Medical, Dental, Vision, Company Car, 401k Contributions match)

Permanent, Full Time; Yountville, CA (on-site mode)

One day back in 1968, as Robert Jean de Vogüé at the time President of Moët & Chandon, was attending a distributors’ conference in California, he inadvertently found himself in the wrong room. Members of the Wine Institute of California were gathered there, discussing, and tasting. The wrong room turned out to be the right room. An idea was born: CHANDON would again lead the way as the first champagne house led sparkling outpost in the USA. Today, CHANDON California, as part of LVMH – Moet Hennessy Louis Vuitton, pushes the limits of the state of the art to produce sparkling wines that are US market leaders.

We are excited to announce the opportunity of Direct-To Consumer Director is now available. Join the Chandon team! You will work out of our newly remodeled Yountville, CA location. Situated in the beautiful natural landscape of the Napa Valley, it will make coming to work a treat.

You will be at the helm of our entire Chandon Home operation and Direct-To-Consumer strategy.

You will provide strategic leadership and guidance to ensure our business is aligned with the Chandon vision. You will lead Chandon Home and Direct-To-Consumer strategy by setting its direction & priorities, leading on-site and online customer service, elevating the brand, and meeting sales targets. By focusing on driving foot traffic, managing teams, and delivering high quality guest experience, you will be able to accelerate client acquisition & increase retention to ensure long-term business profitability.

You focus on strategic leadership, influential employee development, prudent financial management, deep product knowledge, and sincere hospitality to facilitate this high bar. Through methodical planning and organization, you execute your strategic brand vision for Chandon Home for both online & offline experiences. You develop new initiatives to further our Direct-to Consumer strategy such as cultivation of business-to-business partnerships and tourism partners. You are a leader who can affect change and offer new perspectives to represent our luxury brand.

You are someone who cares deeply about operational excellence as you know it is the key lever for consumer satisfaction. You have led businesses in the luxury, retail, or hospitality space. You ensure through strong leadership and employee development; you can execute your brand vision for Chandon Home and Direct-to Consumer strategy. You are a steward of the financial and business growth of Chandon Home and our Direct-to Consumer businesses – ensuring you are meeting key financial metrics while also growing the business through innovative initiatives and partnerships with new vendors, guests, organizations, and companies. You are a champion for all things compliance, safety, and quality assurance. You have rigorous quality control processes and ensure all legal and regulatory orders are followed methodically.

We offer competitive wages, incentives and benefits including heavily subsided medical coverage and life insurances for you and your family; a 401k matching program; generous wine discounts; an employee assistance program, a regular produce box, lifestyle, home internet and phone reimbursements (benefits and perks may vary by contract type).

Please click here to apply. All applications will be reviewed quickly with a guaranteed response. If you’d like to reach me directly to discuss, please text me at 707-227-5749 to set up a time to chat, Michael Castaneda.

The above job description adds definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time, due to reasonable accommodation or other reasons.

Requirements

Education & Languages

• BA/ BS required; MA/ MBA preferred.
• Ability to read and interpret general business documents, including writing reports and business correspondence
• English mandatory, second language is a plus

Professional experience & know how: Customer service experience is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 15-20 years of experience in Business management, marketing background is a plus
• Experience in Luxury, Retail, Hospitality or tourism  
• International experience outside US and with EU partners
• Proven project, planning, POS & team management experience
• Deep understanding of DTC business is highly recommended

Technical & Management skills:

• Luxury business background, able to achieve the fine balance of sales returns and brand building
• Capability to demonstrate high-standards & warm hospitality attitude (smile, generosity, empathy, genuine enthusiasm, capacity to build rapport) and clienteling
• Strong retail / hospitality skills, performance & team management, high-quality standards & results oriented
• Merchandising supervision and execution, floor layout and operations requirements, gross margin and dollars / square foot analysis, P&L analysis, trade / brand relationship management
• Ability to mentor teams and cultural change leadership to implement new service expectations both for the frontline staff, back office staff and team managers
• Interest in talent assessment and people development, operations and strategic initiatives implementation

Personal & Interpersonal skills:

• Client oriented, positive and motivational, highly engaging leadership style, effective in delivering results in challenging situations
• Detail-orientation, self-motivation, proactive problem solving, follow-through and ability to work with limited supervision are vital to the success of this position.

Strong team player, excellent communication skills both within and outside of the organization

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401k
• Paid Time Off
• Ongoing Training & Development with World Class Platforms
• Wellness Resources (Lifestyle reimbursements)
• Wine allocation and discounts
• LVMH exclusive benefits

CHANDON California is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.