FSS Program Manager

About us:

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more. 

The Family Support Services unit of TVHC provides intensive case management, parenting education, child development support and outreach to families residing within southern Alameda County. Under the direct supervision of the Director of Care Coordination the Family Support Services (FSS) Program Manager is primarily responsible for the oversight of grants/contracts scopes of work (SOW), and the implementation, and coordination of case management programs (Cal Learn, Home Visiting/Family Support Services, and Targeted Case Management).  This individual is accountable for the performance of the case management team, ensuring quality services are delivered according to standard protocols, quality assurance and productivity measures.

The FSS Program Manager’s primary responsibilities are as follows: administration and monitoring of program Memorandums of Understanding (MOUs), supervising staff plan, develop and where appropriate, facilitate FSS department team meetings, serve as a liaison between FSS and other TVHC departments (Clinical Division, Finance, etc.) with the goal of service integration and access for all FSS clients. The position requires the ability to effectively lead staff in all areas of program compliance, addressing performance in a timely manner to  facilitate access to program services.  The FSS Program Manager will produce regular activity reports to document progress, track client satisfaction / outcomes, while utilizing the best practices model of therapeutic case management services at TVHC.  As a liaison to external stakeholders, the position requires attendance and participation at various program related meetings, trainings, etc.

Compensation:

Licensed: $90,000 - $95,000 annualized, depending on experience.

Non-Licensed: $70,000 - $85,000, depending on experience.

*As position is grant funded, employment is subject to the availability of grant funding*

Responsibilities:

• Manages, plans, organizes, and directs the program services at TVHC designated sites; facilitate the integration of TVHC services within the agency.
• Handles complex coordination between TVHC and its program funders.
• Prepares reports and comprehensive detailed plans with program impact.
• Works closely with cross-departmental staff at all levels of the organization.
• Under the general direction of the Director of Care Coordination, establishes program priorities; determines program objectives in light of established goals and develops strategies to achieve objectives.
• Implements established policies, plans and procedures for carrying out functions of the program.
• Makes recommendations to the Director of Care Coordination regarding personnel resource needs and allocates them as required to reach program objectives.
• Partners with the Director of Care Coordination and HR department to select and hire staff and ensures the orientation, training, and development of program staff.
• With the support of the Director of Care Coordination, makes recommendations regarding budgetary requirements to maintain the program.
• Responsible for the implementation, control, monitoring, and evaluation of provided services to ensure compliance with terms of received grants and contracts.
• Maintains liaison relationships and represents the program in contacts with public and private agencies and co organizations.
• Keeps abreast of new trends and developments related to the program's activities.
• Aids advisory and planning boards, task forces and other special groups as required.
• Directly supervises case management staff and Quality Assurance Coordinator including ongoing monitoring of work quality, conducting regular performance evaluations, developing performance improvement plans, coaching, mentoring, and training of new hires in adherence to program policy and procedures.
• Provides direct case management services to clients in the absence of the case manager.
• Utilize various database systems to monitor program caseloads, months of service and other indicators, to assess/monitor client services and productivity.
• Develop and implement curriculum on client-centered education, provide ongoing staff professional development training as determined by client/staff needs.
• Manage all quality assurance practices and audits with the support of the Quality Assurance Coordinator to assure procedures are met and in full compliance with all program contracts and best practice.
• Facilitate program staff meeting and the program case conference. 
• Manage internal and external program referrals and ensure case managers maintain a case standard as it relates to contract compliance.
• Develop and maintain a network of service providers and resources for Family Support Services in Southern Alameda County.
• Provide oversight of the programs’s objectives, priorities, and policues.
• Participate in program trainings as directed by the Director of Care Coordination.
• Maintain and make modifications to the FSS Standards and Procedures Manual, as needed in consultation with the Director of Care Coordination.
• Maintain confidentiality regarding privileged administrative and client information in a professional manner; ensure all levels of service delivery adhere to HIPAA and clinical confidentiality standards.
• Attend all appropriate clinic meetings to coordinate case management and support services with other TVHC services and sites.
• Able to meet or exceed the Service Excellence Standards of TVHC, Inc.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

Requirements

• Bilingual in English and Spanish, preferred.
• Master’s degree or Doctorate degree in Social Work, Psychology, Marriage and Family Therapy, Educational Psychology,  Counseling, or related/equivalent field preferred.
• Licensed Clinical Social Worker (LCSW),  Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), Licensed Psychologist, Licensed Educational Psychologist (LEP), or licensed eligible with at least 2 years’ experience strongly preferred.
• Minimum 2 years’ experience in Administration, coordination, program development, supervision, and case management, preferred.
• Working knowledge and experience in healthcare program development and implementation experience.
• Experience with implementing start-up projects successfully.
• Previous experience working with culturally diverse adult populations.
• Ability to travel to designated locations, as directed by the Director of Care Coordination.

Qualifications

• Demonstrated principles of professional management in an environment with administrative, fiscal, and program needs as well as employe supervision, training, and development needs.
• Technical skills such as, but not limited to, word processing, spreadsheets, database management, and electronic communications.
• Experience with or knowledge of providing health information related to parenting, pregnancy, early childhood development, adolescents, and high-risk populations.
• Knowledge in health information related to parenting pregnancy and early childhood development preferred. 
• Previous experience working with adolescents and high-risk populations, including sound crisis management skills. 
• Experience in developing short and long-range budget plans that accurately reflect program needs. 

Benefits

We offer excellent benefits, including: 100% paid medical (co-payments, prescriptions, and premiums covered), dental, vision (including dependent and domestic partner coverage); generous paid leave benefits, including holidays; Flexible Spending Accounts, a retirement plan with an employer match, tuition reimbursement; monthly treats, pet insurance and more.