Growth Customer Advocate

Did you know that 50M+ people in the US drive a personal car for work - and qualify for an average tax deduction of $6,500 per year. But to get it, you have to keep a log of every single drive you take (and keep it for 5 years in case you’re audited!).

At MileIQ, we’re delivering mileage tracking for the modern workforce. We’re the category creator and global leader in mileage tracking, with 1M+ active users, 80B+ miles logged, and $10B+ in value.

Role Specifics

As a Growth Customer Advocate, you are focused on helping customers be successful in their buyer & product journey. The main goal of a Growth Customer Advocate is to build (and break) scalable systems that show prospective SMB customers how our solutions can make them successful in their goals. Growth Customer Advocates are the champion for our ICP, providing feedback to our product & engineering teams and helping us optimize our customer experience. This is a new motion that candidates should be eager to build, both for customers and the organization. This is a great job for a customer facing expert looking to build cross functional skills and experience with product, marketing and growth.

Compensation Range: of $ 96k to $116k + Stock Options

Location: Remote US or our San Francisco office

About the role:

• Customer Advocacy: Act as a champion for SMB customers, understanding their needs and demonstrating how our solutions can drive their success.
• Feedback Loop: Gather and provide valuable feedback from customers to our product and engineering teams, contributing to the optimization of our products and customer experience.
• Collaboration: Collaborate closely with Product specialists and Marketing to align customer advocacy efforts with overall business objectives.
• Scalability: Think at scale and organize resources effectively to meet the diverse needs of our SMB customers.
• Sales Optimization: Understand the customer buyer journey and identify opportunities to optimize the buying model for improved customer acquisition and retention.
• System Building: Contribute to building and refining low touch systems that are scalable and ready for rapid growth.
• Adaptability: Embrace change and adapt to evolving priorities and strategies in our agile growth environment.

Requirements

• 2-4 Years of proven experience in a customer-facing role, preferably in a B2B or SaaS environment.
• Strong customer advocacy and relationship-building skills.
• Creative problem-solving abilities with a focus on driving positive customer outcomes.
• Ability to work collaboratively in a team environment and effectively communicate feedback and ideas.
• Understanding of sales processes and a track record of identifying areas for optimization and automation. 
• Passion for building and optimizing systems for scale.
• Adaptability and a willingness to embrace change and ambiguity.

Company background

Who we are

We are a tight-knit team of entrepreneurs, designers, engineers and marketers who love building useful products that are delightful and engaging. We know how to balance hard work and time spent with friends and family. 

Why MileIQ

We started this business a decade ago - then we sold it to Microsoft - and then we bought it back.

Why? Because we still believe in the vision of making mileage tracking a delightful and universal tool for every person who drives for work. Now we’re going all-in on building an even better product, brand, and user experience. 

How we work

We work remotely and in our corporate headquarters in San Francisco, with regular opportunities to collaborate in person. We always lead with honesty, respect, and transparency. We believe the best decisions are made when multiple perspectives are considered. We act like a startup, but we are mindful that our service is relied upon everyday to capture tens of millions of valuable miles. We love to build, test and learn.

How we define success

Delighting our users with products that are trustworthy, engaging, easy to use, and valuable, while building a profitable business with colleagues we admire and respect.

More about our employees

Our principles

We believe in being user-centered, data-driven, optimistic, iterative, collaborative, inclusive and multi-disciplinary. 

What we are

A great group of people as passionate as you are about making products people love, being fairly rewarded, and having fun doing so. 

More about our benefits

Compensation

Competitive compensation and meaningful equity, commensurate with your skills and joining a proven team and established business. We offer a robust health benefits package, as well as flexible PTO, a 401(k) with employer contributions, and productivity and work-life balance allowances. 

Equal Opportunities

MileIQ Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment  without regard to race, color, religion, sex, orientation, national origin, age, disability or genetics. In compliance with US Federal law, all persons hired by MileIQ Inc. will be required to verify identity and eligibility to work in the United States and to complete a background check and the required employment eligibility verification document form upon hire. 

Interested? We’d love to meet you!

Benefits

Medical, Dental, Vision

Equity

3% match to your 401(k)

Flex PTO

Short and Long term disability insurance

Life Insurance

Home office and Wellness allowance