Housing Acquisition Supervisor

Location: Los Angeles  

Salary: $66,560/yr

Organization Overview 

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors. 

In short, we do good work. 

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it. 

Department Summary 

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations. 

Position Summary 

Flexible Housing Subsidy Pool (FHSP) Housing Supervisors work closely with the FHSP Housing Acquisitions Manager, FHSP Associate Director, and the larger FHSP team to scale the FHSP and meet the audacious goal of housing thousands of homeless Angelenos. The Housing Supervisor will manage 4-5 Housing Specialists and a Senior Housing Specialists. The Housing Supervisor will provide guidance and direction with unit acquisitions, inspection standards and account management to the Housing Specialist(s). The Housing Supervisor will participate in community meetings and track communications with landlords, and ongoing case management to ensure that tenants successfully acquire and retain housing suitable to their needs. The Housing Supervisor will provide insight to the status of the housing portfolio and will collaborate and strategize with the Occupancy team for future unit placements.  The Housing Supervisor will partner with internal teams to optimize the Unit Assignment and Unit Identification Process and create streamline procedures and strategies for favorable housing outcomes.

Position Responsibilities 

• Supervise Housing Acquisition Specialists, including setting performance benchmarks and cultivating greater levels of leadership from your team.
• Formulate and manage housing acquisition strategies based on current goals and trends.
• Collaborate and present housing analytics and strategies to program leadership, funders, and sector partners.
• Oversee Housing Specialists’ management of Key Accounts, and set expectations for best practices.
• Present and speak at various community meetings and events.
• Collaboratively build and maintain a robust portfolio of leased rental housing throughout LA County.
• Stay abreast of rental housing pricing, patterns, and trends.
• Provide direction with housing placements and assignments.
• Assist with housing and tenant related emergencies during normal business and after hours.
• Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988.
• Assist in the development and coordination of educational materials to partner agencies, property providers and external stakeholders.
• Create and utilize data reports to assure success, monitor acquisitions rates and identify areas of improvements using company CRM software (Salesforce).
• Ensure that supervisees maintain thorough and accurate progress notes, files, and correspondences while also maintaining confidentiality of tenants, and exercise appropriate boundaries with external partners.
• Work with management to improve and streamline processes.
• Disseminate programmatic, policy and process changes to staff in an effective manner.
• Assist in the development of trainings for internal and external stakeholders Utilize the Unit Lead function in Salesforce to determine whether potential units are suitable for Housing Portfolio.

Requirements

Professional Experience 

• Experience managing a team highly preferred.
• 2 or more years of experience working in real estate, sales, affordable housing and/or supportive housing, strongly preferred.
• Knowledge of the LA County Housing market, trends, and landscape.

Knowledge, Skills and Abilities 

• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Knowledge in federal subsidy programs and processes.
• Willingness to travel and make multiple visits in the field.
• Possession of a valid California driver’s license, a clean driving record, and automobile insurance
• Access to reliable transportation.

• Knowledge in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint, and the ability to learn proper use of various software programs, as needed.
• Flexibility required regarding scheduling and prioritizing of tasks.
• Ability to work well independently and as part of a team.
• Creative problem-solving skills and attention to detail.
• Knowledge of Salesforce or other CRM software is preferred.
• Housing Quality Standards knowledge and/or Certification is preferred.

Core Competencies  

• Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks  
• Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes  
• Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue  
• Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development  

Organizational Values  

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.   

• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.   
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.  

Physical Requirements 

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. 

Salary range for this position is $66,560 - $75,817 annually. This position is being offered at $66,560 annually.  

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.  

Benefits

• Health Care Plan (Medical, Dental, & Vision)  
• Retirement Plan (With 5% Match)  
• Life Insurance (Basic, Voluntary and AD&D)  
• Paid Time Off (Vacation, Sick & Public Holidays)  
• Family Leave (Maternity, Paternity)  
• Short Term & Long-Term Disability  
• Training & Development  
• Wellness Resources  
• Hybrid Work