Human Resources Manager of Operations (Nonprofit Experience Required)

Salary: $95k/yr - $115k/yr

Location: Los Angeles

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide and are growing daily. We are looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

Department Summary

Brilliant Corners’ People Operations department plays a pivotal role in our organization by effectively managing our most valuable assets- our employees. Our key functions encompass talent acquisition; employee relations; payroll and benefits administration; people management; compliance; and training and development. By ensuring the seamless operation of these essential areas, we support our business goals and cultivate a thriving workplace culture.

Position Summary

Your role as an HR Manger Operations for BC will be far from one-dimensional. The HR Manager Operations will be responsible for assisting in several functions pertaining to our employees’ development: managing the administrative functions for our department and contributing to the employee satisfaction of the employee lifecycle at BC. These efforts will help continually improve our key departmental functions. Some key functions for this position include onboarding/offboarding, benefits administration, employee relations, employee training and development, performance management, policy implementing, organizational effectiveness. And you’ll also act as the main point of contact for employees’ queries on HR-related benefit topics.

Position Responsibilities

• Supervise and manage the HR Operations team. Oversee team objectives and goals for the operations team and track progress.
• Assist the HR Director or CPO in researching and reviewing policies to meet the needs of our dynamic workforce.
• Provide responsive support to employees on various HR-related topics, including leave of absence, compensation, healthcare benefits, 403b plans, and other related benefits, ensuring a convenient process for addressing questions.
• Ensure new hire orientations are conducted effectively, oversee accurate completion of forms, and coordinate essential training sessions. Manage offboarding processes, including exit interviews and coordination with relevant departments.
• In partnership with HRBP’s engage with staff at all levels to address employee relations issues, including grievances, job performance and policy violations.
• Ensure completeness of personnel files and prepare for organizational audits. Facilitate internal audits and manage distribution of benefit-related reports and correspondence to current and former staff.
• Facilitate distribution of benefit-related correspondence to all existing and as required previous staff members.
• Be a brand ambassador promoting Brilliant Corners brand, values, and personality whenever possible.
• Oversee administrative aspects of the HRIS, ensuring accurate and confidential maintenance of employee records, from onboarding to termination. Optimize system workflows for efficiency.
• Participate in cross-functional initiatives, special projects, and process improvement initiatives.
• Monitor key metrics, HR systems, and databases.

Requirements

Professional Experience

• Bachelor’s degree in human resources or related (essential).
• Must Have NonProfit HR Experience
• 4 years of experience as an HR Coordinator or Generalist (essential).
• Fantastic knowledge of HR functions and best practices.
• Superb computer literacy with capability in email, MS Office and related HR software Workable, Box (Paycom Preferred).
• Experience in managing a team of HR professionals.

Knowledge, Skills, and Abilities

• Knowledge of staffing policies, procedures, and best practices.
• Fluency with standard technology and software, including databases, and the capacity to quickly master new technology, as needed. Experience with multiple HRIS systems preferred.
• Effective communication both written and verbal with colleagues in a diverse, human-centered work environment.
• Ability to resolve problems, manage conflict and make effective decisions under pressure.
• Excellent customer service, sales, and relationship-building skills.
• The ability to work independently as well as in a team.
• A strong work ethic motivated by results.
• Reliable with respect to confidentiality.
• Outstanding organizational and time-management skills.
• Collaborating and knowledge of Union procedures and policies

 Core Competencies

• Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking 

• Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization 
• Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes 
• Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development 

Organizational Values 

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. 
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. 
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Salary range for this position is $95,000 – $115,000 annually. This position is being offered at $95,000 – $115,000 annually.  

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.  

Benefits

• Health Care Plan (Medical, Dental, & Vision)  

• Retirement Plan (With 5% Match)  
• Life Insurance (Basic, Voluntary and AD&D)  

• Paid Time Off (Vacation, Sick & Public Holidays)  
• Family Leave (Maternity, Paternity)  
• Short Term & Long-Term Disability  
• Training & Development  
• Wellness Resources  
• Hybrid Work