Intake Coordinator- Arleta, Ca

POSITION TITLE: Intake Coordinator

REPORTS TO: Director of Account Relationships

LOCATION: Arleta, CA

CLASSIFICATION: Non-Exempt, Full-Time

PERTINENT INFORMATION

• All positions require candidates to successfully pass a background check, LIVE scan and TB test.
• Work Shift Monday - Friday, 9AM-5:30PM.
• Work shift subject to change or multiple shifts may be available in the future.

Intake Coordinator

The Intake Coordinator will manage the referral process serving as a liaison between the LASHA, hospitals, health plan (if applicable), walk-ons or other partnering agency and the NHF Recuperative care staff. The Intake Coordinator will collaborate with LASHA Referral coordinator to ensure a smooth transition from guest initial destination to Recuperative Care facilities. Assures information is gathered from referral partners and/hospitals accurately and thoroughly according to established program policies and procedures. They would be tasked at fostering a positive and collaborative partnership with our partners, providing quality customer service and clear and effective communication.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Intake Coordinator will:

• Serve as point of contact for partners on referrals, providing internal and external updates on referral status. Check and maintain bed reservations, where applicable.

• Ensure accuracy and completion of referral packet received. Retrieve and ensure referrals are entered in a timely manner into a database, confirming partners have received a response within a short time and finalizing referral by letting the facility know that a guest will be arriving.
• Collaborate with LAHSA Referral Coordinator, to ensure timely admission of guests and adherence to the admission criteria.
• Create and initiate guest files in both NHF CRM database and HMIS. Maintain confidentiality of patient information.
• Communicate effectively with team about referrals and admissions.
• Build trusting relationships with partners and guests. Deliver excellent customer service and exercise good judgment with a compassionate, positive attitude while managing a population of guests who may be experiencing difficult life events, such as homelessness, unemployment, addiction recovery, health issues and/or poverty.
• Provide input and evaluation of programming for quality improvement purposes.
• Work collaboratively with other members of the team, including active participation in department and agency staff meetings and training. Assist in providing information and support to the team.
• Project a positive professional image and adhere to organization dress code.
• Flexibility to adapt to schedule changes to meet the needs of the facility.
• Must be able to aid other NHF facilities as assigned by supervisor when the need arises.

• Complete additional tasks as assigned to meet the needs of the facility, notwithstanding primary roles.

Requirements

• High School Diploma required.
• Some knowledge of working with HMIS and LAHSA regulatory requirements preferred.
• 1-3 years’ experience working in a fast-paced, customer service-centric environment.
• Proficient in Microsoft Operating system and database applications; knowledge of CRM software, social media, and website content management systems a plus, but not required.
• Ability to multi-task.
• Detail-oriented with exceptional time management and organizational, written, verbal, interpersonal and computer skills.
• Ability to learn quickly and work effectively with minimal supervision.
• Reliable transportation.
• Bi-lingual in Spanish Preferred.
• TB test required.
• Fingerprint live scan /background required.

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment such as a computer, keyboard, and telephones. Work is performed for an extended period behind a computer. You will need to be able to talk or hear, in-person, over the phone, or via telecommunication without assistance. On occasion will have multiple lines ringing at the same time. Very limited traveling will occur for the position.

Benefits

What's in it for you?

Be on a team that is full of collaborative, passionate, fun and energetic individuals that are focused on serving the needs of the community. We are proud to offer a comprehensive benefits package including paid time off, medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee; 401(k) plan with up to 5% matching contribution.

Other work perks include a monthly engagement activity with everyone. You can take part in Justice, Equity, Diversity and Inclusion (JEDI) events, having access to our JEDI library, and other resources to learn more about JEDI. Team engagement that includes staff awards and enjoy direct access to everyone to share ideas and initiatives to continue to improve the employee experience. Feeling hungry during work hours? We got you covered with our snack havens located at all of our facilities!