IT Helpdesk Support Specialist

We’re looking for a full-time IT Helpdesk Support Specialist to help us support our clients providing a world class service within our SLAs using a passionate and positive approach to the job. You will be responsible for assisting in the setup, maintenance and support of all end user computers, phones, peripherals. You will also assist end users with any support needs or questions they may have.

Responsibilities:

Provide first and second tier remote troubleshooting, training and tech support to end users

Coordinate user problem resolution with outsourced IT consultants as necessary and track and report recurring problems

Mainly the position will be working from home; however, based on business and operational activity there may be a need for working in a nearby regional office

Utilize multiple internal methods to review customer information in order to give cherished consumers the kind of customer service they deserve.

Communication with clients to keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

* Bachelor's degree in computer science, information technology, or a related field

* A solid track record of providing Help Desk help

* English language proficiency 

* Working knowledge of databases, remote control, and help desk software

* Strong interpersonal and communication abilities

* Advanced multitasking and troubleshooting abilities

* Customer-centric mindset

Benefits

Work/life balance - paid leave and a competitive benefits package

We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year

Collaborative work environment with a team of bright, hardworking, and fun individuals

Opportunities for professional development to expand your breadth and depth of knowledge

We generously compensate and reward a strong work ethic and your ability to provide consistently excellent results