Key Account Coordinator (Wholesale Stationery and Novelty Goods)

Punch Studio is a leading Home, Gift & Stationery product supplier for thousands of specialty retailers worldwide. We create high quality, beautifully designed and giftable products that bring delight to people's everyday lives and homes. We are a privately held company headquartered in Culver City, CA looking for passionate leaders to join our growing, vibrant team!

ABOUT THE POSITION

Under the general supervision of the Director of Order Management, the Key Account Coordinator works alongside sales and purchasing teams to manage a group of key accounts, ensuring their customer’s success, just as much as our own success. In this collaborative work environment, the incumbent is a true champion of their group of accounts and work side-by-side with key stakeholders to ensure success.

ESSENTIAL JOB FUNCTIONS

• Manage multiple customer accounts and ensure timely deliverables
• Act as a liaison between sales executives and the internal team on order fulfillment tasks
• Input orders, review inventory statuses, coordinate production for assigned accounts
• Troubleshoot shipment issues
• Order customer retail tickets
• Track incoming products for your orders
• Route shipments, prepare Bill of Ladings, Manifests, ASNs
• Coordinate shipments from start to finish
• Input data in Customer Portals
• Review and maintain expert knowledge of Customer Vendor Guidelines
• Other related duties as required.

QUALIFICATIONS

• Ability to establish and maintain effective relationships with employees and management.
• Ability to think critically and solve problems quickly and efficiently.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate both orally and in writing.
• Ability to work and respond quickly under pressure.

Requirements

• Bachelor’s Degree
• 3-5 years of experience in coordinating different customer accounts.
• Prior project or account management experience
• Effective time management skills
• Working knowledge of inventory and shipping departments preferred.
• Proficiency in Microsoft Office (Word, Excel & Outlook)
• Bilingual a plus but not required

COMPENSATION: $23-$35 per hour based on experience.

Benefits

• Competitive compensation
• Paid vacation, holidays and sick time
• Benefits plan including medical, dental and vision
• Retirement and profit sharing